Refund policy

At Oaxila, we want you to love what you ordered. If something isn't right, we're here to make it easy.

Return Window

You may request a return within 30 days of delivery.

What Can Be Returned

We accept returns under the following conditions:

1. Item arrived damaged, defective, or incorrect

Contact us within 30 days with photos. We'll arrange a full refund or replacement at no cost to you.

2. Change of mind / Item not as expected

We accept returns if:

• The item is unused and in original condition
  
• Original packaging is intact
• Return request is submitted within 30 days of delivery

Note: Return shipping costs for change-of-mind returns are the responsibility of the customer.

What Cannot Be Returned

• Items that have been used, assembled, or show signs of wear
  
• Items returned after 30 days of delivery
  
• Items damaged due to misuse or improper handling
  

How to Start a Return

Email us at support@oaxila.com

with:

• Your order number
  
• Reason for return
  
• Photos (if damaged or defective)
  

We typically respond within 1–2 business days.

Refunds

Once your return is received and inspected, your refund will be processed within 5–7 business days to your original payment method.

Questions?

Reach us at support@oaxila.com
Monday–Friday, 9:00 AM – 6:00 PM (EST)