Shipping policy
Order Processing Time
- All orders are processed within 3 business days
Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Time
- Estimated Delivery Time: 3–7 business days
- Shipping timelines apply after order processing is completed
- Delivery times may vary slightly depending on location and carrier conditions
Shipping Coverage
- We currently ship within the United States only
- We do not ship to P.O. Boxes or APO/FPO addresses at this time
Shipping Costs
Free shipping on all U.S. orders (No hidden fees at checkout)
Tracking Information
- A tracking number will be provided for every order
- Tracking details will be sent via email once the order is shipped
Delays & Exceptions
While we do our best to meet delivery estimates, occasional delays may occur due to:
- Weather conditions
- Carrier delays
- Peak holiday seasons
We appreciate your patience in such situations.
Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos or videos of the damage along with your order number
We will arrange a replacement or refund as quickly as possible.
Contact Us
Have questions about our products or your order?
Our support team is here to help.
📧 Email: support@oaxila.com
🕒 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Shipping Policy Updates
We reserve the right to update this Shipping Policy at any time without prior notice.